You may wish to make a complaint about the Local Authority (LA) if you feel that they are failing in their duties –this could be by not providing what they are legally required to, causing significant delay, or by failing to comply with the law.
The first step is always to follow the complaints procedures:
- Worcestershire Local Authority's own complaints procedure (link opens in a new window).
- Herefordshire Local Authority's own complaints procedure (link opens in a new window).
Always send a written complaint by email or recorded delivery and make sure you keep a copy for your own records.
If you require further information, please see our factsheet